How Can We Help You?
Find answers to frequently asked questions about using Tajma Marketplace
Need a hand?
Pick your side. Everything is explained, no detours.
Buy
Find what you're looking for, at the right price.
- Search, compare: sharp photos, price in F, real condition.
- Order from the listing page. No haggling, no private deals.
- Pay online (Moov, Airtel, Zamani, card). Never cash.
- Track your order. Chat opens after payment.
- Receive, inspect, confirm. Then leave a review: it helps the next buyers.
Sell
Post fast, get paid without chasing anyone.
- Post it: 3 sharp photos, price in F, honest condition.
- Reply to buyers once the order is paid.
- Track your orders in My sales. Pack it, hand it over.
- Your money lands in My money. Withdraw to your Mobile Money.
- Verify your identity (2 min). Need a hand? Ask Wali.
Wali helps you write an ad people want to buy.
With confidence
Simple rules that really protect you.
- Always pay online. Cash is a no.
- No discussion before the order. Chat opens once payment has gone through.
- At handover, scan the QR and the 6-digit code.
- A problem? Open a dispute in 1 tap from tracking, with photos.
- Sort everything out in Settings: account, notifications, language.
- Read the rules: terms, privacy, legal notices.